Baskin-robbins

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4.1

( 10 reviews )

Bakery $$

Open 11:00 AM - 09:00 PM See Hours

1500 Bank St, Ottawa, ON K1H 7Z2, Canada +1 6137-311-001

Baskin-Robbins is a renowned ice cream brand that has been serving its customers with a delectable range of flavors since 1945. Founded in Glendale, California, the brand has now expanded to over 8,000 locations in 50 countries around the world. Baskin-Robbins is famous for its 31 flavors concept, which allows the customers to choose from a wide variety of flavors at the brand's stores. The brand's menu also includes ice cream cakes, polar pizza, sundaes, and beverages. With a focus on quality, innovation, and sustainability, Baskin-Robbins ensures that its ingredients are of the highest quality and that they are sourced responsibly. The brand has become a favorite among ice cream enthusiasts and is known for its iconic pink and blue color scheme.

Amenities and More

Service options
- Delivery
- In-store shopping
- In-store pick-up
Accessibility
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments

Reviews

4.1/5

10 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Chad moore

March 22, 2024

I always buy ice cream from this location, and it is always good. Today I bought the same ice cream and I am so disappointed with the staff. For a medium cup that I paid 8.35 for I got this amount. When I told them that this was not the right amount, they treated me very badly and when I was leaving the store they were talking behind my back. I am not going to this location anymore.

Indridcold8288

March 22, 2024

The employee working there was super nice helping us ordering cake. Very good customer service!

Ga bo

March 22, 2024

What can you say but yummmmmm. I love Stranger Things and they have Stranger Things Ice Cream as well as A Limited Edition Funko Pop of Steve....wicked 💜🤟😁 …

Yoel garcia

March 22, 2024

Went on Saturday, February 4 around 1pm to buy an ice cream cake for a friend's birthday. The young woman there was really helpful and nice, was able to make some useful suggestions, and wrote our friend's name on the cake with excellent writing. Will definitely buy from there again!

Ngoc nguyen

March 22, 2024

Their is know one here to manage complaints or concerns. Had an issue with a cake and the fudge being bad. I contacted the store and their was only 1 employee, no supervisor or manager. unfortunately the employee was not able to understand me due to a language barrier. She took my number for the manager to get back to me. I received no call back so I called again, only to have the same employee answer again working alone with no supervisor or colleague that could better understand me. This is not fair to the employee or to the customer experience.

Midmichigan guy

March 22, 2024

Every time I go to Baskin Robbins, the store is always clean and the workers are always very nice and friendly.

Alberto duran

March 22, 2024

Came to pick up a cake ordered 1 month ago to a closed store. Opens at 11am and is now 1pm with no one in sight. Never received a phone call or anything. No cake for the party. Tons of people outside store in same situation. Unbelievable. Will never use this store again and If you have a party or function. I suggest you look elsewhere for a cake.

Mitch ribar

March 22, 2024

Typical franchise store with average service and good old Baskin n Robbins Ice Cream 👌🏼 …

蔡昀軒

March 22, 2024

My fiance ordered a gluten free cake, she overly communicated that I'm celiac and that I can't have any gluten in the cake. The staff were knowledgable and the nutrition label list was helpful as well. She had also asked to have this batman picture put on the cake. They were also accomodating by allowing us to alter the ice cream flavor as well which I was appreciative. However my brother picked up the cake and had asked again just to double check if it's gluten free and if it's safe, the staff had said the image ontop contains gluten. They would not issue a refund and said they had tried to call us but we have no record of any phone calls and I highly doubt they did. I was not able to eat any of the cake and it ruined the birthday party. They gave me the owners information who I had left a voicemail, to which I have not heard back from still.

Carla sena

March 22, 2024

My fiance and I come here all the time and today takes the cake. We spent $9 on two cones and this young girl working tonight - May 31, 2022 at 7:40pm was so cheap with the ice cream we almost left the cones and walked out. Never have we had such pathetic cones. She put one little sad scoop on each on our cones with not an ounce of ice cream in the cones. I am so disappointed I don't think we'll be returning. I'll spend my hard earned money somewhere where they don't nickel and dime on ice cream.